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Frequently asked questions
Once you have placed your order for service, approximately 14 working days.
If you have any questions, please get in
touch with our Customer Service team at email@example.com or call us on 087 802 9066.
Provider will contact you within 3 business days to schedule a date to install the fibre from your pavement or basement into your
premises. Once the fibre (CPE) has been installed, our courier partner will contact you to schedule an appointment to deliver your plug ‘n play router. You will be
requested to provide a copy of your ID Document upon delivery of the device.
A Fair Usage Policy (FUP) on most Uncapped accounts means that your provider is typically managing your usage on the network. Typically your
line speed or usage would be throttled if a certain amount of data is used within the monthly billing period.