Network status
0312850786
support@broadbandinternet.org.za

Support

Got a question?

We have provided some answers to some questions you may have. If you do not find what you looking for, we are only a phone call away.

General

Payments

RICA Documents

No. You buy our services month by month.
� The service you buy will be available as soon as we receive payment for it. 
� You can cancel a service with one full calendar months notice.

It wont be available from the next billing period (usually, from the first of the next month).

You can send us a completed debit order form so we can automatically deduct payments from your bank account on the first day of the month.

You cant pay by bank transfer (EFT  electronic funds transfer), only by debit order or credit card.
When will my debit order be processed?
All debit orders go through on the first day of the month.

Payments for upgrades are the same as for new services. 

You pay upfront for upgrades. If you upgrade a service after the first of the month, you wont pay the full amount for that month. From the first of the next month, we’ll debit you the full amount.

If you ask for a downgrade before the 25th of the month, your service will be downgraded from the first day of the next month.
If you ask for a downgrade after the 25th of the month, your service will be downgraded two months later. 

For individuals:
A copy of your ID book 

Proof of residence (any statement showing your name and physical address, for example, a rates account) thats not older than three months

Bank Statements


For companies:
 Your certificate of incorporation
 Proof of physical address (any statement showing your companys name and physical address, for example, a rates account) thats not older than three months
 A company letterhead

Send your documents to us by:
Email: info@broadbandinternet.org.za
Whatsapp: 0813531862

Other ways to contact us ?

SALES

081 353 1862

info@broadbandinternet.org.za

TECHNICAL SUPPORT

031 285 0786
support@broadbandinternet.org.za